"What luxury brands don't understand about Facebook and Instagram is how vital it is to talk to the people who are commenting on their posts."

Facebook and Instagram are essentially your brand's online showroom. Everyone who comments on a post is a potential client.

Who from your brand is there to talk to them?

"Lauren produced fantastic results in terms of building my brand online and growing the profiles, driving traffic to my website and increasing the amount of enquiries we received via social media." - Matthew Ely, Matthew Ely Jewellers.

Lauren McMillan

FOUNDER

After 18 years in the luxury goods industry working with well known brands both in store and digitally, I understand how to have meaningful and purposeful conversations with people who purchase high end goods or services. 

My goal is to make them feel valued and build a long term relationship with your brand that results in profitable outcomes.

I believe luxury brands are missing huge opportunities by not maintaining their client experience online. Potential clients feel ignored and existing clients feel isolated when they try to stay loyal. Brands who can create connection with their client as they browse and engage on social media will create deeper brand loyalty and strong sales opportunities. 

You need to be in charge of the conversations happening online for your brand, act quickly, professionally and speak your clients language in order to stand out from the crowd and turn engagement into leads for your business. 

Providing an exceptional level of client experience in terms of service and sales is what I do, ensuring that your clients experience your brand the way they should. 

My clients are your clients.

Fill in our contact form with your enquiry and we will be in touch.

What We Do

Social Media Management

About Lauren

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